Refund & Exchange Policy
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
Exchange of items
In the case of an exchange, we will exchange the goods for you within 14 days of receiving the goods.
In order to return an order, you must contact us first.
Returns can be mailed to: Kapral s.r.o. Tatranska cesta 155/22, 03401 Ruzomberok, Slovakia You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Please contact us regarding the exchange or return of goods via email: email@example.com.
Please specify: Order number, Your name, Whether you will return the goods or change them, In the case of an exchange, state the goods you wish to send for the exchange.
This document was last updated on June 25, 2020